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Frequently asked questions
ShipBuy is a shipping platform for cross-border e-commerce sellers. It syncs orders from your sales channels, compares shipping rates across carriers, and lets you buy and print labels in bulk.
Shopify, Amazon, eBay, Walmart, and TikTok Shop, with more on the way. You can also create orders manually or import them from CSV/Excel.
UPS, FedEx, and USPS out of the box, plus discounted partner rates. You can also connect your own carrier accounts and keep your negotiated pricing.
You top up a prepaid wallet, and each label is charged from it at purchase time. Carrier adjustments are reconciled per package, so you always see what each shipment actually cost.
Yes — select any number of orders, rate shop them in one batch, and buy all labels with one click. Labels can print automatically as they are purchased.
Void the label from the package view. Most carriers refund unused labels, and the refund goes back to your wallet automatically once the carrier approves it.
Yes. You can create an account, connect a store, and start buying labels without a monthly fee. Paid plans add higher volume limits and advanced features.
Yes — a REST API for orders, rates, labels, and inventory. See the API Docs page for an overview; the full reference is coming soon.