1. Coverage

Shipment insurance offered through ShipBuy covers loss of or damage to the insured package while in the custody of the carrier, up to the declared value selected at the time of purchase.

2. Exclusions

Coverage does not extend to prohibited or restricted items, improperly packaged goods, consequential losses, delays in delivery, or shipments with misdeclared contents or value.

3. Filing a Claim

Claims must be filed through your ShipBuy account within the claim window stated on your policy (typically 90 days from the ship date for loss, and 30 days for damage). Supporting documentation — proof of value, photos of damage, and recipient statements — may be required.

4. Payment of Claims

Approved claims are paid to your ShipBuy wallet or original payment method. The maximum payout is the declared value of the shipment plus the postage cost, less any carrier reimbursement already received.

5. Contact

For insurance questions or claims assistance, contact support@shipbuy.com.