Privacy Policy

Shipbuy Inc (“ShipBuy”, “we” or “us”) provides the Services described in this policy. This policy covers personal information handled through ShipBuy websites and Services. It applies to visitors, account users, business contacts and shipment recipients. Independent carriers, marketplaces, payment providers and websites have their own privacy policies.

ShipBuy determines how account administration, billing, security and its own business communications are handled. When processing order or recipient information on a merchant’s instructions, ShipBuy acts as a service provider or processor where applicable. Merchants remain responsible for their notices, lawful instructions and customer relationships. A separate data-processing agreement, if entered into, also governs that processing.

• Account and business information: name, email, telephone, company, addresses, team membership and account preferences, supplied by you or your account administrator.
• Order and shipment information: recipient contact details, products, SKU quantities, shipping and return addresses, package measurements, customs information, labels and tracking events, supplied manually, by file import or by authorized integrations and carriers.
• Billing information: payment-provider references, limited payment-method details, balances, transaction and invoice records. Payment providers process payment details submitted through their payment interfaces.
• Connection information: permissions, authorization tokens, account identifiers and configuration necessary for connected stores, carriers and systems.
• Support and claims: messages, documents and evidence you submit, which may include recipient statements or shipment photographs.
• Technical information: IP address, browser/device details, request and error logs, security events, cookies and local preferences generated when using the Services.

Please provide only information needed for the relevant task. Do not place passwords, full payment-card details or unnecessary sensitive information in support messages or shipment notes.

We use information to create and secure accounts; authenticate users; import and manage orders; obtain rates and labels; transmit tracking; maintain inventory and warehouse records; process payments and adjustments; assist with insurance and claims; provide support; investigate errors, fraud or misuse; and meet recordkeeping and legal duties.

Service and security notices are distinct from marketing. We use contact information for promotional communications subject to applicable permission and opt-out requirements. We may use aggregated or de-identified operational information to understand service performance without identifying individual customers or recipients.

• Your organization: authorized account administrators and team members, according to access permissions.
• Carriers and shipping providers: shipment, recipient and billing information needed for rates, labels, delivery, adjustments and claims.
• Connected marketplaces and systems: information exchanged through the integrations you authorize, including shipment updates.
• Insurers and claims providers: information necessary to arrange selected coverage or assess a claim.
• Operational providers: hosting, storage, payment, authentication, messaging and support providers performing the relevant services.
• Legal and business recipients: authorities or professional advisers where required or appropriate to comply with law, protect rights or investigate abuse; parties to a business reorganization or acquisition, subject to applicable protections.

We do not rent or sell personal information for money. Our current service does not use order or recipient data for third-party advertising. Any future materially different use or legally defined sale or sharing must follow applicable notice and choice requirements. Independent carriers and payment providers may process information for their own legal and operational purposes.

We use browser storage and cookies for sign-in state, language, appearance and working preferences. Technical logs help diagnose problems and protect the service. You can manage cookies and storage through your browser; clearing or blocking them can sign you out or reset preferences. Third-party pages or embedded services may apply their own storage policies.

Contact info@shipbuy.com about tracking choices or applicable opt-out rights. Promotional email can be declined using its unsubscribe instructions. Phone verification and transactional messaging do not by themselves authorize marketing. Mobile opt-in information is not shared with third parties for their marketing.

Retention depends on the purpose and type of record, account activity, shipment and claim lifecycles, tax and financial record requirements, dispute periods and security needs. We keep information for as long as reasonably needed for those purposes or required by law, then delete or de-identify it as appropriate.

Closing an account or disconnecting a store does not instantly erase historical shipments, financial records, audit records or backup copies. Restrictions and legal holds may prevent immediate deletion. Contact us for a request concerning specific information; we will explain applicable limits rather than promise that every record can be erased.

We use technical and organizational measures designed to restrict unauthorized access and protect information in the operation of the Services. No internet service or storage system can guarantee absolute security. Protect your credentials, review team permissions and promptly report suspected account compromise to info@shipbuy.com.

Do not share another person’s account or expose API credentials in public files. Your organization controls which team members and external integrations it authorizes. We will address security incidents and provide notifications when applicable law requires them.

Depending on your location and applicable law, you may have rights to know or access information, receive a portable copy, correct inaccuracies, request deletion, restrict or object to processing, withdraw consent, or opt out of certain uses. Applicable US state laws may also provide rights concerning sale, sharing, targeted advertising or certain profiling. We will not unlawfully discriminate against you for exercising those rights.

Email info@shipbuy.com with the request and enough information to identify the relevant account or shipment. We may need to verify your identity and, for an authorized agent, their authority. Do not send unnecessary identity documents or payment details. We respond within applicable legal time limits and explain any lawful exception. If a request is denied, you may ask us to review it or appeal where applicable, and may contact your relevant privacy regulator.

If you are a merchant’s customer, contact that merchant first about its order records. We will assist the merchant with requests concerning information processed on its behalf, as required.

ShipBuy serves businesses using US shipping services. Information may be processed in the United States and in locations where relevant service providers operate, which may have different data protection laws from your location. Where required, transfers must be supported by a lawful mechanism, such as appropriate contractual safeguards. Contact us for information about the safeguards relevant to your data.

Where EEA or UK law applies, processing may rely on performance of a contract, legal obligations, legitimate interests in operating and securing the service, or consent for uses that require it. You may object to applicable legitimate-interest processing or withdraw consent without affecting prior lawful processing. This policy does not assert certification under Privacy Shield or the EU–US Data Privacy Framework.

When you purchase USPS postage, information is used to facilitate postage purchases and required postal transaction reporting. Collection is authorized by 39 U.S.C. 401, 403 and 404. Providing information is voluntary, but the transaction may not be processed without it. USPS may disclose information to facilitate the transaction, act on your request, meet legal obligations, or to service providers, auditors, financial entities, law enforcement and congressional offices acting on your behalf in the circumstances described in its notice. See the USPS Privacy Policy for its own practices.

ShipBuy is a business service and is not directed to children. We do not knowingly collect personal information from children under 13 for account use. If you believe a child has provided personal information, contact info@shipbuy.com so we can investigate and take appropriate action.

We may update this policy to reflect changes in our Services, information handling or legal requirements. The date above identifies this version. We will provide additional notice and obtain consent where required for material changes.

For privacy requests or concerns, email info@shipbuy.com. For account or shipment support, email info@shipbuy.com or use Contact us.

Legal correspondence: **Shipbuy Inc** — 17870 Castleton St, STE 255, City of Industry, CA 91748, United States.