Terms of Service

These terms are an agreement with Shipbuy Inc (“ShipBuy”, “we” or “us”), the provider of the Services. These terms govern access to ShipBuy websites, software, integrations and related services (the “Services”). By accepting these terms or using the Services, you agree to them on your own behalf or on behalf of the business you are authorized to represent. If you do not agree, do not use the Services. You must be legally able to enter this agreement.

ShipBuy provides tools for shipping, orders, inventory and warehouse operations. A separately signed agreement controls where it expressly conflicts with these terms. Our Privacy Policy explains personal information handling; the insurance terms apply when relevant coverage is purchased.

Provide accurate registration, billing and business information and keep it current. Use individual team accounts and appropriate permissions. Protect passwords, API credentials and connected account access; promptly notify info@shipbuy.com of suspected unauthorized use. You are responsible for actions you authorize through your account, team, integrations and automation.

Connect only stores, carrier accounts and business systems you own or are authorized to manage. Do not transfer or resell account access or negotiated carrier rates without written permission. ShipBuy may request information reasonably necessary to verify account authority or investigate misuse.

ShipBuy facilitates access to shipping services; the selected carrier performs transportation. Rates, availability, acceptance, delivery commitments, liability and claims are subject to that carrier’s applicable service terms. A rate estimate or delivery estimate is not a guarantee by ShipBuy. Creating or printing a label does not establish carrier acceptance.

You are responsible for correct addresses, package dimensions, weight, contents, value, customs information, packaging, required signatures and timely handoff. Follow applicable laws, sanctions, export controls and carrier restrictions. Do not use labels for a different shipment or reuse them. You remain responsible for duties, taxes, return charges and other shipment-related amounts that apply.

Review the amount, currency and selected services before confirming a purchase. Platform-funded postage and applicable insurance fees are charged through your ShipBuy account. When using your own carrier account, carrier charges follow your agreement with that carrier. Subscription charges are separate from postage balances.

A carrier may assess additional charges after purchase or delivery, including weight, dimension, address, residential, handling or return corrections. You are responsible for valid charges attributable to your shipments. Keep sufficient funds and a valid authorized payment method. Automatic recharge applies only when enabled under the settings you authorize. Contact support promptly with shipment details if you dispute a charge; an inquiry does not cancel an otherwise valid payment obligation.

**Outstanding balances**

You remain responsible for valid charges incurred through your account, including postage, insurance, subscriptions, carrier adjustments, duties, return charges and amounts left unpaid after a payment fails or is reversed. Later billing or reconciliation may cause a negative wallet balance. A negative balance does not waive the debt; payment is due under the applicable invoice or agreed payment terms. If no payment term has been agreed, amounts properly billed are payable upon demand. Any separately agreed credit period continues to apply.

**Authorization to collect amounts due**

Where you expressly authorize a saved payment method for collection of account charges, you authorize Shipbuy Inc and its payment processor to charge that method for amounts that are validly due and unpaid, including the shortfall remaining after available funds and credits have been applied. These are unscheduled charges made when such amounts become due or are identified in subsequent billing or reconciliation, not a fixed recurring installment. The amount is the unpaid balance of the identified charges, less payments and credits already applied; we will not collect the same debt twice. Each charge is limited to the scope and duration of your valid authorization and applicable law and payment-network rules. Required notices, additional authentication and bank-debit mandates still apply. Saving a payment method alone is not an unrestricted authorization to charge it.

**Payment records, failed payments & disputes**

We will make the basis and amount of a collection available through your account records, a statement or email, and provide a receipt or payment record after collection. If a charge fails, we may request another payment or retry only as permitted by your authorization and applicable payment rules. We may suspend further paid services while overdue amounts remain unpaid. If you believe a charge is incorrect, contact info@shipbuy.com with supporting records; we will investigate and correct confirmed errors. Nothing here waives statutory payment-dispute or refund rights.

**Stopping future payments does not erase a debt**

Turning off automatic recharge stops that recharge arrangement; it does not by itself revoke a separate, valid authorization to collect overdue account charges. You may contact info@shipbuy.com to revoke future collection authorization, subject to applicable processing and notice requirements, and must arrange another way to pay amounts owed. Removing a payment method, revoking authorization or closing an account does not extinguish valid charges already incurred. These terms do not retroactively expand an existing payment authorization; additional consent will be obtained when required.

Features, limits and prices are shown on the pricing page and in your account. Paid plans use UTC calendar-month billing periods. Initial activation and upgrades are prorated as shown in the confirmation quote. Downgrades take effect when confirmed and do not refund the current month, except where law or a written agreement requires otherwise. Review any inventory or warehouse data changes before confirming a downgrade.

Where you enable automatic renewal, you authorize the recurring charge shown for your plan. Turn off auto-renewal in Subscription settings before renewal to stop future renewal charges; this does not reverse an already submitted payment. Paid entitlements remain available for the paid period subject to these terms. Changes to prices or material subscription conditions will be communicated before they apply. The confirmation shown at purchase or your signed commercial agreement governs any special pricing.

Request cancellation of unused labels within the applicable carrier’s deadline. A submitted void request is not an approved refund. Refund eligibility, processing and amounts depend on carrier confirmation, actual use and the original charges. Do not ship with a canceled label. Contact support about unused wallet balances or unresolved refunds; closing an account does not itself create a refund.

Carrier declared value or included liability is distinct from third-party insurance. Optional Shipsurance coverage is subject to eligibility, exclusions, limits and claim requirements in the applicable certificate and endorsements. A quote, selected insurance option or purchased label alone is not proof of an active policy. Preserve shipment and coverage records and report loss or damage promptly. ShipBuy does not guarantee a claim outcome.

You authorize the data exchanges required for integrations and actions you enable, such as importing orders and sending shipment information back to stores. Availability and behavior depend on third-party permissions, APIs and service conditions. An integration listing does not guarantee every feature for every account or region.

Review imported data, mappings, automation rules, stock movements and shipping selections. Keep independent records appropriate to your business. Inventory and warehouse tools help manage your operations; they do not mean ShipBuy physically holds or inspects your goods. Disconnecting an integration stops future authorized access where supported but does not erase records already required for shipments, billing or legal obligations.

Do not use the Services for unlawful or prohibited shipments, deceptive declarations, fraud, infringement, unauthorized access or disclosure of others’ data. Do not bypass usage limits or security controls, interfere with other accounts, distribute malicious software, or place unreasonable load on the platform.

Use documented APIs within the access and limits granted to you. Do not reverse engineer or exploit proprietary software except where applicable law permits. These restrictions do not prohibit normal authorized integrations or lawful indexing of our public information. We may restrict activity reasonably necessary to protect the platform or comply with legal or carrier requirements.

You retain your rights in business information and content you provide. You grant ShipBuy the rights needed to host, process, transmit and display that content to operate and support the Services, subject to the Privacy Policy and applicable retention obligations. You must have the rights and legal basis to provide information about customers, recipients and team members.

ShipBuy and its licensors retain rights in the platform, software, branding and documentation. You receive permission to use the Services within your plan and this agreement, not ownership of the software. Third-party names and logos belong to their owners. Etsy is a trademark of Etsy, Inc.; use of the Etsy API does not mean this application is endorsed or certified by Etsy.

We may send account, security, verification, billing and shipment communications needed to provide the Services. Providing a phone number for verification does not itself enroll you in marketing messages. Any promotional messages are subject to applicable consent and opt-out requirements. Follow the unsubscribe instructions in promotional communications or contact support. Message and data rates may apply to SMS. Opting out of marketing does not stop essential service notices.

Features and integrations may change. We may suspend or terminate access for material violations, unpaid valid charges, security threats, unlawful activity or requirements imposed by law or service providers. Where practical and lawful, we will provide notice and an opportunity to resolve the issue. Urgent protective action may occur without advance notice.

You may stop using the Services and contact support to close your account. Separately disable recurring subscriptions or recharge authorizations as needed, and export required records first. Termination does not cancel charges already incurred, pending shipment obligations or provisions intended to survive, including payment, confidentiality, intellectual property and liability provisions.

To the extent permitted by law, the Services are provided as available, without implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not promise uninterrupted service, error-free third-party data, or a particular delivery or business outcome.

To the extent permitted by law, neither ShipBuy nor its suppliers is liable for indirect or consequential losses, including lost profits, lost business or loss of use. ShipBuy’s aggregate liability arising from the Services is limited to the greater of US $100 or the amounts you paid to ShipBuy in connection with the Services in the twelve months preceding the event giving rise to the claim. This does not limit liability that cannot lawfully be excluded, including applicable mandatory consumer rights, or change an insurer’s or carrier’s separate obligations.

Contact info@shipbuy.com with the facts and supporting records so we can try to resolve a dispute. Carrier transportation claims and insurance claims follow the applicable provider’s terms, procedures and deadlines. Nothing in this section extends those deadlines. Mandatory laws and rights of access to competent courts remain applicable.

To the extent allowed by law, you agree to indemnify ShipBuy against third-party claims and reasonable costs caused by your unlawful shipments, infringement, unauthorized disclosure of data or material breach of these terms. We will give reasonable notice of such claims and allow appropriate participation in their defense.

If a provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. Neither party becomes the other’s employee or agent through these terms. Assignment of this agreement must respect applicable law and any separately agreed restrictions.

We may revise these terms as the Services or legal requirements change. The date above identifies this version. We will provide notice of material changes through the website, your account or email, and obtain consent where required. Continued use after changes become effective constitutes acceptance where permitted by law.

For account, contractual or shipping questions, email info@shipbuy.com or use Contact us. For personal information requests, email info@shipbuy.com.

Legal correspondence: **Shipbuy Inc** — 17870 Castleton St, STE 255, City of Industry, CA 91748, United States.